1. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email address, phone number, password)
Profile information (professional skills, experience, service areas)
Job request details (service descriptions, ZIP codes, project requirements)
Communication data (messages between seekers and providers)
Payment information (processed securely through third-party payment processors)
Usage data (pages visited, features used, interaction patterns)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Match seekers with qualified service providers
Process transactions and send related information
Send notifications about your account, jobs, and platform updates
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activities

3. Information Sharing

We do not sell your personal information. We may share your information in the following situations:

With service providers: Limited profile information is shared with matched providers to facilitate job completion.
With payment processors: Payment information is shared securely to process transactions.
For legal reasons: When required by law or to protect our rights and safety.
With your consent: When you explicitly agree to share information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Read notifications are automatically deleted after 90 days. You may request deletion of your account and associated data at any time by contacting our support team.

6. Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Opt out of marketing communications
Manage notification preferences through your profile settings

7. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use tracking cookies for advertising purposes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at team@skillstreamsconnect.com.